Office Coordinator

US-MA-Jamaica Plain Boston
1 week ago
Administrative / Clerical
Work Hours
9:00 - 5:00
Regular Full-Time
Targeted Job Start Date

Overview & Benefits

Bottom Line is dedicated to helping low-income, first generation students get into college, graduate college, and go far in life.  Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.


As one of the first college support organizations to focus on completion, Bottom Line now produces best-in-class graduation rates that eliminate the significant gap between low-income students and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City and Chicago that collectively serve over 6000 students.  We plan to open two new sites in major urban areas and double our footprint to 11,000 students by 2020.


Bottom Line identifies students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.  


Over the last 20 years, Bottom Line has developed a proven and proactive long-term, high-touch, high-impact model.  Full-time, trained and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success:  Degree, Employability, Financial Aid, and Life.  Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.


When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our fields, we are driven by our mission and we are extremely proud of the work we do.


Salary range is high 30s/low 40s.


Bottom Line offers a comprehensive benefits package:



For more information, please visit


Position Overview
The Office Coordinator is a key contributor to the management and operations of Bottom Line’s Jamaica Plain office in Boston, MA. The Office Coordinator will be responsible for providing excellent customer service to callers, visitors, and fellow Bottom Line staff members. The Office Coordinator will also be responsible for a range of program, basic IT support, and operations projects.


Job Responsibilities:

Communication (30%)

  • Deliver best-in-class support to all members of the Bottom Line community by answering questions, directing them to the appropriate parties, and/or taking detailed messages
  • Maintain a welcoming environment as the primary front desk staff person
  • Manage student sign-in process and have knowledge of students in the office at all times


Program Support (20%)

  • Monitor counselor schedules, track student attendance with missed meeting notes, and manage reminder text messages; assist College Success students in finding/reaching their counselors on campus
  • Manage inventory of materials for student meetings (ex. organizing files, printing labels, creating student packets, etc.)
  • Support other program-related work, including events and special projects


Office Management (20%)

  • Oversee all common areas to help maintain the professional appearance of the Jamaica Plain office
  • Order and receive office supplies; manage inventory of all supplies
  • Accept and distribute packages and mail deliveries
  • Maintain relationships with facilities personnel
  • General administrative support, including updating staff rosters, ordering food for events, etc.


IT Support (15%)

  • Serve as the Jamaica Plain technology point person for all IT issues, troubleshooting where appropriate and contacting vendors as needed
  • Maintain relationships with National Team IT support
  • Ensure computers in resource room are functioning and ready for use each day
  • Manage sign-out process for spare laptops and other technology in the Jamaica Plain office


Part-Time Staff Management (15%)

  • Manage 1-2 part-time Office Assistant(s) who are often Bottom Line college students and Alumni
  • Manage hiring and training for new Office Assistants in Jamaica Plain, providing ongoing coaching on their performance and skills
  • Ensure that Office Assistants are consistently providing excellent customer service to staff, students, and other outside callers/visitors
  • Create a supportive, positive work environment by being available and approachable, and providing management and support that meet the needs of each individual team member


  • A bachelor’s degree and work authorization required
  • 1-2 years of work experience in a data-driven and process-driven organization
  • Exceptional attention to detail
  • Strong customer service skills
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
  • Ability to identify problems and find solutions
  • Demonstrated commitment to Bottom Line’s mission and core values
  • Experience working with diverse team


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