Success Team Manager

US-MA-Jamaica Plain Boston
4 weeks ago
Program Management
Work Hours
Regular Full-Time
Targeted Job Start Date

Overview & Benefits

Bottom Line is dedicated to helping low-income, first generation students get into college, graduate college, and go far in life.  Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.


As one of the first college support organizations to focus on completion, Bottom Line now produces best-in-class graduation rates that eliminate the significant gap between low-income students and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City and Chicago that collectively serve over 6000 students.  We plan to open two new sites in major urban areas and double our footprint to 11,000 students by 2020.


Bottom Line identifies students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.  


Over the last 20 years, Bottom Line has developed a proven and proactive long-term, high-touch, high-impact model.  Full-time, trained and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success:  Degree, Employability, Financial Aid, and Life.  Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.


When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our fields, we are driven by our mission and we are extremely proud of the work we do.


Bottom Line offers a comprehensive benefits package:



Bottom Line is currently searching for a Success Team Manager to lead a team of Success Counselors in our Jamaica Plain office. Hours are approximately 10am to 6pm, and some evenings and weekends are required. Travel to several Massachusetts college and university campuses is also required.


Strong candidates have at least three years of post-college work experience, including direct management experience; are detail-oriented; have excellent communication and problem-solving skills; and are able to manage several tasks simultaneously in a fast-paced environment.  All candidates will embrace and demonstrate our core values: Relationships, Persistence, Results, Efficiency, Responsibility, and Excellence.


The salary range for this position is high 40s / low 50s.



For more information, please visit



Specific Responsibilities Include


1. Manage a Team of Success Counselors

  • Manage 7 Success Counselors, each of whom is supporting a caseload of approximately 85 college students
  • Ensure the delivery of high quality services within our College Success Program
  • Meet regularly with Program Director in order to set programmatic goals
  • Meet regularly with your team to assess progress toward these goals
  • Maintain positive group dynamics within your Team
  • Lead specific programmatic projects, including some of the following: scholarship and financial aid support; curriculum development; transition to college events; staff training; and college student mailings
  • Ensure that assigned project(s) are delivered with the highest quality, on-time, and within budgetary requirements
  • Support Program Director and National staff as needed
  • Build relationships with college and university personnel, as well as other key stakeholders
  • Provide additional direct support to students as needed





  • A bachelor’s degree
  • 3+ years of post-graduate work experience (new college graduates will not be considered)
  • Direct management experience strongly preferred
  • The ability to make a minimum of a two-year commitment
  • Experience developing trusting relationships with college students
  • Excellent leadership, data analysis, problem solving, communication, organization, and time management skills
  • Demonstrated commitment to Bottom Line's mission, vision and core values
  • Experience working in a data-driven and process-driven organization
  • Experience working with diverse teams
  • Flexibility to work outside of regular hours in order to meet students' needs
  • Fluency in language other than English, especially Spanish, Haitian Creole/French and Chinese, a plus


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