Success Counselor (Chicago)

Job Locations US-IL-Chicago
Posted Date 1 week ago(3/9/2018 9:57 AM)
Direct Service / Work with Students
50% -- Frequent campus travel during the college semester (3 days per week), including overnight stays at least twice per semester. Commute to campus can be up to 3 hours roundtrip.
Work Hours
Success Counselors work an 8.5 hour shift, including a daily ½ hour unpaid meal/rest break to comply with FLSA. This includes core hours of 9:00am to 5:00pm when all counselors are expected to be present. There may be times throughout the year when a counselor may be expected to work additional hours and/or flex their schedule to meet the needs of our students.
Regular Full-Time
Targeted Job Start Date
Application Deadline
Salary Range
Mid-upper 30's

Overview & Benefits

Bottom Line is dedicated to helping first-generation students from low-income backgrounds get into college, graduate from college, and go far in life.  Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.


As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that eliminate the significant gap between first generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City and Chicago that collectively serve over 7,000 students. We plan to open two new sites in major urban areas and increase our footprint to over 10,000 students by 2020.


Bottom Line focuses on students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.


Over the last 20 years, Bottom Line has developed a proven and proactive long-term, high-touch, high impact model.  Full-time, trained and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success: Degree, Employability, Affordability, and Life.  Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.


At Bottom Line, we also have a strong commitment to Diversity, Equity and Inclusion.  We aim to attract and retain employees who hold these same values, and help us further recognize and celebrate the diversity amongst us. 


When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our field we are driven by our mission and we are extremely proud of the work we do.


Bottom Line offers a comprehensive benefits package



For more information, please visit and


The primary responsibility of the Success Counselor in the Chicago region is to support a caseload of approximately 85 college students at 2 to 3 college campuses. The Success Counselor provides one-on-one academic, financial, personal, and career advising, and tracks and records student progress in our database using both quantitative and qualitative data.


Success Counselors work an 8.5 hour shift, including a daily ½ hour unpaid meal/rest break to comply with FLSA. This includes core hours of 9:00am to 5:00pm when all counselors are expected to be present. There may be times throughout the year when a counselor may be expected to work additional hours and/or flex their schedule to meet the needs of our students.


Primary Responsibilities


Direct Student Support – 70%

  • Follow Bottom Line’s structured curriculum (DEAL), which supports students in four areas: Degree, Employability, Financial Aid and Life Skills, to help students progress towards specific goals/milestones
    • Coach students toward reaching DEAL Milestones, including, but not limited to: “Enroll in fall classes,” “Create a professional resume,” “Complete financial aid applications”
    • Conduct and document end-of-semester assessments for each student (twice annually)
    • Based on these assessments, create service plans for each student
  • Maintain ongoing communication with all students on caseload
    • Lead 45-minute meetings for 18 - 21 students per week on campus
    • Meet with incoming first year students over the summer to ensure a smooth transition to their new campus
    • Send messages of encouragement, congratulatory cards, care packages, etc.
    • Respond to all student text/calls/emails within 48 hours (Monday – Friday)
  • Guide students through financial aid renewal process by appropriate deadlines
  • Support students with career exploration, career planning, and career development
    • Research relevant career information and resources to send to students
    • Identify students for specific Bottom Line partner internships and opportunities, and support students through the application process for these opportunities
    • Connect students with Bottom Line job coaching volunteers (“Go Far Volunteers”)
  • Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills, and communicating with school offices to advocate for students

Caseload & Data Management – 15%

  • Manage a caseload of approximately 85 college students at up to three different campuses, including, but not limited to:
    • Schedule all student meetings on a weekly, or as needed, basis
    • Manage time and calendar to meet minimum number of meetings each week
    • Support students who have become unenrolled or who have transferred out of a Bottom Line Success school
  • Track and record student progress, using both quantitative and qualitative measures
    • Enter assessments and service plans twice annually
    • Maintain accurate records of progress against service plans and DEAL Milestones throughout the year, within one week of meeting with students
    • Maintain accurate student contact information in the student database
    • Run regular reports to show progress toward DEAL Milestones and service plans
    • Enter and update data for students applying to Bottom Line and/or transitioning into the Success Program


Secondary Responsibilities- 15%

Program Support

  • Support programming connected to the following areas:
    • Transition workshops and events for graduating high school seniors
    • Relationship-building with college and university partners
    • On-campus event planning for students
    • Resource development (including college-specific information) and curriculum planning
    • Recruitment of students directly into the Success Program
    • Career event development and planning

Organizational Support

  • Support the Chicago Development and External Affairs team by attending events, networking with guests / supporters, and providing event logistics as needed
  • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community


Duties, responsibilities and activities may change at any time with or without advanced notice.




  • Bachelor’s degree and work authorization
  • 1 – 2 years of related work experience
  • Experience developing trusting relationships with students, and coaching them toward goals
  • Demonstrated commitment to Bottom Line’s Mission, Vision, and Core Values
  • Demonstrated proficiency and/or growth potential in Bottom Line's core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning
  • The ability to make a minimum of a two-year commitment


  • Fluency in language other than English a plus
  • Valid driver's license and access to a car strongly preferred


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