• Success Team Manager

    Job Locations US-MA-Jamaica Plain Boston
    Posted Date 1 month ago(4/24/2018 3:54 PM)
    Program Management
    30% -- Frequent campus travel (2 – 3 days per week) during the college semester. Commute to campus can be up to 3 hours roundtrip. Visits to some college campuses will require overnight stays every 3 weeks. Occasional travel required in between college semesters. Travel to several Massachusetts college and university campuses is also required.
    Work Hours
    10:00am to 6:00 pm; some evenings and weekends are required. There may be times throughout the year when a manager may be expected to work additional hours and/or flex their schedule to meet the needs of our students.
    Regular Full-Time
    Targeted Job Start Date
    Application Deadline
    May 25, 2018
    Salary Range
    High-40s/Low-50s, commensurate with experience
  • Overview & Benefits

    Bottom Line is dedicated to helping first-generation students from low-income backgrounds get into college, graduate from college, and go far in life.  Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.


    As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that eliminate the significant gap between first generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City and Chicago that collectively serve over 7,000 students. We plan to open two new sites in major urban areas and increase our footprint to over 10,000 students by 2020.


    Bottom Line focuses on students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.


    Over the last 20 years, Bottom Line has developed a proven and proactive long-term, high-touch, high impact model.  Full-time, trained and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success: Degree, Employability, Affordability, and Life.  Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.


    At Bottom Line, we also have a strong commitment to Diversity, Equity and Inclusion.  We aim to attract and retain employees who hold these same values, and help us further recognize and celebrate the diversity amongst us. 


    When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our field, we are driven by our mission and we are extremely proud of the work we do.


    Bottom Line offers a comprehensive benefits packagehttps://www.bottomline.org/content/benefits



    For more information, please visit www.bottomline.org and



    The primary responsibility of the Success Team Manager is to ensure the delivery of high-quality services within our College Success Program. The Success Team Manager manages 3 – 7 Success Counselors and oversees their development, performance, satisfaction, and retention. The Success Team Manager also provides quality direct services to a reduced caseload of up to 30 students as needed, and tracks and records student progress in database, using both quantitative and qualitative data. 


    Primary Responsibilities:


    Program Management - 50%

    • Ensure the delivery of high quality services within our College Success Program – through observation, group & individual staff meetings, reports, and other feedback, determine if the team is delivering programs in a consistent manner and getting high impact results
    • Meet regularly with Program Director and National program team in order to set and assess programmatic goals
    • Communicate, manage, and achieve team program benchmarks
      • Track Success team progress in campus relationship management, campus visit scheduling, student engagement (% active, days since contact) and student outcomes (goals achieved, services accomplished)
    • Work with Success PD to create and manage campus visit calendars each semester
    • Manage program resources by ensuring that your team has what they need in order to do their job on a daily basis (materials, training, technology, supplies, appropriate time, coaching, and reasonable campus meeting space)
      • Communicate with local PD when gaps in resources exist
    • Actively look for opportunities for curriculum, training, and other program improvement and bring ideas to local or national PD
    • Track budgets for scholarships and program expenses when appropriate
    • As assigned by the PD, support the efforts of the transition program, bringing success-candidates from the Access Program to the point where they are ready to be supported on campus and engaged as a Bottom Line student
    • As assigned by the PD, support the Success Direct recruitment efforts and intake meetings
      • Conduct 50% of intake meetings
      • Once Success Direct students are in the program, ensure that they are as engaged with counselors throughout the school year as Access-to-Success students
    • As assigned by the PD, facilitate the confirmation process for Success Direct candidates, including but not limited to communicating potential overlapped students to community partners and other schools as well as confirming attending school, income requirements, citizenship status, etc.
    • Improve and adjust the Success Direct recruitment, confirmation, and intake process throughout the season as adjustments are required to be made
    • Effectively create and manage project plans for assigned project(s), and ensure that assigned project(s) are delivered with the highest quality, on-time, and within budgetary requirements (exact distribution of projects TBD):
      • Transition Program (Kick Offs, Training Camps, Checklist Meetings, Send Off)
      • Success Cares (Care Packages, Cards)
      • Scholarships (Meelia, Spine Scholarships for Study Abroad and Summer/Winter Classes, Stephen Phillips, One Family, Freudenberg, Freshman 15, Janey, etc.)
      • Bottom Line Ambassadors
      • College Expo
      • Campus Socials
      • College Insider Guides
      • FAFSA Parties
      • Curriculum revision and development
      • Success Boston
      • MBTA Passes through Success Boston


    Staff Management (30%)

    • Manage a team of 7 Success Counselors, each of whom is supporting a caseload of approximately 85 first and second year college students (college students at all levels in Chicago)
    • Meet regularly with team members one-on-one to assess progress toward team program goals
    • Maintain positive group dynamics within the team by leading weekly team meetings and supporting counselors both on and off site
    • Support the Success Program Director in hiring, onboarding, and training new Success Counselors
    • Oversee Staff Development
      • Help team members identify areas of growth and set SMART goals
      • Coach staff through challenges, creating space for staff to explore PD and growth opportunities
      • Provide feedback that gives team members an understanding of their performance and skills at the present and where/how they can grow
    • Oversee Staff Performance
      • Observe and coach staff interacting with students
      • Pull and analyze data that reflects program benchmarks
      • Provide feedback and clarification
      • Ensure that team members understand their performance at the present and the standard they are aiming to reach or exceed
      • Deliver formal annual performance reviews, as well as informal ongoing feedback
    • Oversee Staff Satisfaction
      • Create a supportive, positive work environment by being available and approachable, and providing management and support that meets the needs of each individual team member
      • Stay connected to the experience of the team, maintaining steady lines of communication, and address staff concerns and questions when they do arise
      • Ensure staff feels connected to the mission
    • Oversee Staff Retention and Development
      • Identify talented staff and create development plans to retain and promote those employees
      • Identify staff who are not a good fit for the role or the organization and work to move them on from the role or organization
    • Maintain consistent support for each counselor (and at times the counselors of other teams) in answering questions, providing support, and resolving issues at all times of the workday and from time to time outside of it
    • Support the students when their counselors are out of the office or when counselors have transitioned out of Bottom Line and before new staff has been trained
    • Facilitate, track, and review the comprehensive assessment process biannually as counselors guide and track their students’ progress toward the DEAL milestones
    • Problem solve and develop problem solving skills in counselors while connecting students to resources and developing their resourcefulness
    • Facilitate career connections for underclass students and their counselors in coordination with the Director of Corporate Engagement and the Career Team Managers
    • Plan for, approve, and resolve situations as they relate to paid time off, religious observances, sick time, working from home, and/or incentive days rewarded
    • Approve and submit bimonthly expense reports
    • Approve and submit monthly SIF Grant time sheets


    Direct Student Support (10%)

    • Provide quality direct services to a reduced caseload of students (up to 30 students) as needed
    • Comprehensively assess students on a biannual basis
    • Track and record progress in student database, using both quantitative and qualitative data
      • Maintain accurate student contact information in the student database
      • Enter data into the database within 3 business days of a student interaction or status change
    • Fill in and support staff as needed with individual student meetings
    • Utilize Bottom Line’s structured curriculum (DEAL) to help students progress towards reaching milestones
    • Guide students through their transition to college life and academics
    • Prepare students for the career program
      • Support students with career exploration, career planning, and career development
      • Research relevant career information and resources to send to students
      • Identify students for specific Bottom Line partner internships and opportunities, and support students through the application process for these opportunities
      • Connect students with Bottom Line job coaching volunteers (“Go Far Volunteers”)
    • Coach students to resolve general obstacles that come up throughout the school year (paying a bill, dropping a class, dealing with a difficult roommate, etc.).
    • Guide students through financial aid renewal process by appropriate deadlines
    • Promote and coach students on self-advocacy and resourcefulness skills


    Secondary Responsibilities:


    External Relationships (5%)

    • Develop and maintain positive, productive relationships with staff and leadership of Bottom Line’s target colleges and relevant community partners
      • At a minimum, develop a relationship with the financial aid office at each target college
        • Beyond that core relationship, build additional connections as required to effectively support students, focusing on key relationships including:
          • Campus administrators in offices as needed depending on the school, including Student Support, Student Life, and Multicultural Center
          • Community Partners when applicable or organizations that provide life resources
      • Prepare data reports for target colleges, and coordinate meetings to discuss findings and student progress
    • Inform PD of any barriers that exist on campuses that could have a negative impact on counselors’ day-to-day student work
    • In all dealings with external partners, particularly Career Partners, represent Bottom Line in a professional way so as to ensure the retention of Career Partners from year to year


    Organizational Support – 5%

    • Support other organizational teams as required, based on resources and workloads as well as individual campus knowledge
    • Support Development Team events and meetings when needed by nominating and recruiting students to attend or speak, facilitating a variety of pieces of the event, training staff on particular roles, managing transportation, etc.
    • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community



    Bottom Line defines a competency as a cluster of related knowledge, skills and attitudes that affects a major part of one’s job that correlates with performance on the job, that can be measured against well-accepted standards, and that can be improved via training and development.  Competencies provide Bottom Line with a way to define, in behavioral terms, what it is that people need to do to produce the results that the organization desires, in a way that is in keeping with its culture.  All employees are expected to demonstrate continued growth within our seven core competencies:

    • Relationships
      • Identifies opportunities and takes action to build and maintain meaningful and collaborative connections with various stakeholders
    • Results
      • Produces quality outcomes; compiles and analyzes data to drive future plans; uses creative solutions
    • Communication
      • Effectively articulates information in a clear, concise and timely manner to a wide range of stakeholders
    • Inclusiveness
      • Creates and maintains an environment that respects and values the identities and cultures of all colleagues and students we serve
    • Talent Development
      • Actively contributes to the hiring, development, retention, and promotion of a highly effective team
    • Agility
      • Demonstrates adaptability and openness to shifting priorities, needs of stakeholders, and organizational changes
    • Planning
      • Effectively and efficiently uses resources (people, time, materials) in order to create, meet, and assess both strategic and task-oriented goals


    Duties, responsibilities and activities may change at any time with or without advanced notice. 



    • Bachelor’s degree and work authorization
    • 4+ years of related post-graduate work experience
    • Excellent leadership, data analysis, problem solving, communication, organization, and time management skills
    • Experience developing trusting relationships with college students
    • Demonstrated commitment to Bottom Line’s mission, vision, and core values
    • Advanced proficiency in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning
    • The ability to make a minimum of a two-year commitment


    • Direct management experience
    • Fluency in language other than English, especially Spanish, Haitian Creole/French and/or Chinese a plus


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