• Access Team Manager

    Job Locations US-MA-Jamaica Plain Boston
    Posted Date 1 month ago(6/14/2018 11:25 AM)
    Program Management
    10-20% (local travel)
    Work Hours
    Access Team Managers work approximately 8 Saturdays from October through January. There may be times throughout the year when a manager may be expected to work additional hours and/or flex their schedule to meet the needs of our students. Access Team Managers are expected to be present during the following core hours: March – August: 10:00 am to 6:00 pm, September – February: 11:30 am to 7:30 pm.
    Regular Full-Time
    Targeted Job Start Date
    Salary Range
    High 40's / Low 50's, commensurate with experience
  • Overview & Benefits

    Bottom Line is dedicated to helping first-generation students from low-income backgrounds get into college, graduate from college, and go far in life.  Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.


    As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that eliminate the significant gap between first generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City and Chicago that collectively serve over 7,000 students. We plan to open two new sites in major urban areas and increase our footprint to over 10,000 students by 2020.


    Bottom Line focuses on students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.


    Over the last 20 years, Bottom Line has developed a proven and proactive long-term, high-touch, high impact model.  Full-time, trained and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success: Degree, Employability, Affordability, and Life.  Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.


    At Bottom Line, we also have a strong commitment to Diversity, Equity and Inclusion.  We aim to attract and retain employees who hold these same values, and help us further recognize and celebrate the diversity amongst us. 


    When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.


    Bottom Line offers a comprehensive benefits packagehttps://www.bottomline.org/content/benefits



    For more information, please visit www.bottomline.org and



    The primary responsibility of the Access Team Manager is to ensure the delivery of high-quality services within our College Access Program. The Access Team Manager manages 1 – 3 Access Counselors and oversees their development, performance, satisfaction, and retention. The Access Team Manager also provides quality direct services to a reduced caseload of 15—20 students, and tracks and records student progress in database, using both quantitative and qualitative data.


    Primary Responsibilities:


    Program Management - 30%

    • Ensure the delivery of high-quality services within our College Access Program – through observation, group & individual staff meetings, reports, and other feedback, determine if the team is delivering programs in a consistent manner and getting high impact results
    • Meet regularly with Program Director and National program team in order to set and assess programmatic goals
    • Communicate, manage, and achieve team program benchmarks
    • Work with Access PD to create and manage counselor caseloads, with a focus on balanced caseloads
    • Manage program resources by ensuring that your team has what they need in order to do their job on a daily basis (materials, training, technology, supplies, appropriate time, and coaching)
      • Communicate with local PD when gaps in resources exist
    • Actively look for opportunities for curriculum, training, and other program improvement and bring ideas to local or national PD
    • Schedule and manage First Meetings so that your team is full by October 2nd
    • Recruit 11th graders for new Access class at Outreach events and guide a reduced caseload of applicants through the intake process
    • Manage the intake process so that your team meets the May student confirmed goal
    • Manage fee assistance and student expenses budgets within budgetary requirements
    • Effectively create and manage project plans for assigned project(s), and ensure that assigned project(s) are delivered with the highest quality, on-time, and within budgetary requirements


    Staff Management (25%)

    • Manage a team of 1 – 3 Access Counselors, each of whom is supporting a caseload of approximately 65 high school seniors
    • Meet regularly with team members one-on-one to assess progress toward team program goals
    • Maintain positive group dynamics within the team by leading weekly team meetings and supporting counselors
      • Lead weekly half-hour team lunch based on expectations, best practices, and team building
    • Support the Access Program Director in hiring, onboarding, and training new Access Counselors
    • Oversee Staff Development
      • Help team members identify areas of growth and set SMART goals
      • Coach staff through challenges, creating space for staff to explore PD and growth opportunities
      • Provide feedback that gives team members an understanding of their performance and skills at the present and where/how they can grow
    • Oversee Staff Performance
      • Observe and coach staff interacting with students
      • Pull and analyze data that reflects program benchmarks
      • Provide feedback and clarification
      • Ensure that team members understand their performance at the present and the standard they are aiming to reach or exceed
      • Deliver formal annual performance reviews, as well as informal ongoing feedback
    • Oversee Staff Satisfaction
      • Create a supportive, positive work environment by being available and approachable, and providing management and support that meets the needs of each individual team member
      • Stay connected to the experience of the team, maintaining steady lines of communication, and address staff concerns and questions when they do arise
      • Ensure staff feels connected to the mission
    • Oversee Staff Retention and Development
      • Identify talented staff and create development plans to retain and promote those employees
      • Identify staff who are not a good fit for the role or the organization and work to move them on from the role or organization
    • Maintain consistent support for each counselor (and at times the counselors of other teams) in answering questions, providing support, and resolving issues at all times of the workday and from time to time outside of it
    • Support the students when their counselors are out of the office or when counselors have transitioned out of Bottom Line and before new staff has been trained
    • Problem solve and develop problem solving skills in counselors while connecting students to resources and developing their resourcefulness
    • Plan for, approve, and resolve situations as they relate to paid time off, religious observances, sick time, working from home, and/or incentive days rewarded
    • Approve and submit bimonthly expense reports
    • Act as the manager on duty as needed
    • Manage part-time and/or temporary staff as needed (e.g., front desk assistants, interns, etc.)


    Direct Student Support (25%)

    • Provide quality direct services to a reduced caseload of students (15 – 20 students)
      • Schedule weekly student meetings
      • Assist and guide students in the development of college lists; the completion and submission of college lists, essays, applications, and financial aid documents; and in making a responsible college decision
      • Ensure that all students meet individual and institutional deadlines
      • Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills
    • Track and record progress in student database, using both quantitative and qualitative data
      • Maintain accurate student contact information in the student database
      • Enter data into the database within 3 business days of a student interaction or status change
    • Fill in and support staff as needed with individual student meetings


    Secondary Responsibilities:


    External Relationships (10%)

    • Develop and maintain positive, productive relationships that benefit Access students:
      • Colleges
        • Ensure that Bottom Line is building effective relationships with our target colleges and key non-target colleges
        • Coordinate efforts effectively with Success Program so that communication with colleges is effective and does not overlap
    • High Schools & Community Partners
        • Ensure that Bottom Line is leveraging our high school and community partnerships to effectively support shared students, maintain productive and consistent communication, and recruit the next class of Access students


    Organizational Support (10%)

    • Support other organizational teams as required, based on resources and workloads as well as individual campus knowledge
    • Support Development Team events and meetings when needed by nominating and recruiting students to attend or speak, facilitating a variety of pieces of the event, training staff on particular roles, managing transportation, etc.
    • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community


    Bottom Line defines a competency as a cluster of related knowledge, skills and attitudes that affects a major part of one’s job that correlates with performance on the job, that can be measured against well-accepted standards, and that can be improved via training and development.  Competencies provide Bottom Line with a way to define, in behavioral terms, what it is that people need to do to produce the results that the organization desires, in a way that is in keeping with its culture.  All employees are expected to demonstrate continued growth within our seven core competencies:

    • Relationships
      • Identifies opportunities and takes action to build and maintain meaningful and collaborative connections with various stakeholders
    • Results
      • Produces quality outcomes; compiles and analyzes data to drive future plans; uses creative solutions
    • Communication
      • Effectively articulates information in a clear, concise and timely manner to a wide range of stakeholders
    • Inclusiveness
      • Creates and maintains an environment that respects and values the identities and cultures of all colleagues and students we serve
    • Talent Development
      • Actively contributes to the hiring, development, retention, and promotion of a highly effective team
    • Agility
      • Demonstrates adaptability and openness to shifting priorities, needs of stakeholders, and organizational changes
    • Planning
      • Effectively and efficiently uses resources (people, time, materials) in order to create, meet, and assess both strategic and task-oriented goals


    Duties, responsibilities and activities may change at any time with or without advanced notice.



    • Bachelor’s degree and work authorization
    • 4+ years of related post-graduate work experience
    • Excellent leadership, data analysis, problem solving, communication, organization, and time management skills
    • Experience developing trusting relationships with urban high school students
    • Demonstrated commitment to Bottom Line’s mission, vision, and core values
    • Advanced proficiency in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning
    • The ability to make a minimum of a two-year commitment


    • Direct management experience
    • Familiarity with College Access field
    • Fluency in language other than English, especially Spanish, Haitian Creole/French and/or Chinese a plus


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