• Manager of Development Operations (National Office)

    Job Locations US-MA-Boston
    Posted Date 2 months ago(5/7/2018 9:41 AM)
    Development / Fundraising
    10% – Some travel to Massachusetts, New York City, and Chicago sites
    Work Hours
    9:00 am to 5:00 pm with additional hours as needed
    Regular Full-Time
    Targeted Job Start Date
    Application Deadline
    Salary Range
    Mid to high 50s, commensurate with experience
  • Overview & Benefits

    Bottom Line is dedicated to helping first-generation students from low-income backgrounds get into college, graduate from college, and go far in life.  Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.


    As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that eliminate the significant gap between first generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City and Chicago that collectively serve over 7,000 students. We plan to open two new sites in major urban areas and increase our footprint to over 10,000 students by 2020.


    Bottom Line focuses on students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.


    Over the last 20 years, Bottom Line has developed a proven and proactive long-term, high-touch, high impact model.  Full-time, trained and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success: Degree, Employability, Affordability, and Life.  Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.


    At Bottom Line, we also have a strong commitment to Diversity, Equity and Inclusion.  We aim to attract qualified applicants who hold these same values, and help us further recognize and celebrate the diversity among us. 


    When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.


    Bottom Line offers a comprehensive benefits packagehttps://www.bottomline.org/content/benefits



    For more information, please visit www.bottomline.org and



    The Manager of Development Operations (MDO) will manage and oversee the operations of Bottom Line’s multi-site Development function. This work ensures that Bottom Line is able to raise the funding necessary to support our programs effectively and efficiently, because development staff are successfully leveraging shared tools and systems, most notably, our Salesforce CRM. 


    The primary responsibility of the MDO is to create and find efficiencies in the systems and processes that support our fundraising activities. Though the majority of fundraising activities occur locally in our regions, the MDO sits on our National Team to both understand local implementation plans and ensure coordinated efforts across sites and with the National team. The responsibilities of this role span many aspects of strong development operations - from the management of on-line transactions to the strategic organization of contacts into donor segments to the reporting of progress to senior leaders of the organization.


    A successful Manager of Development Operations will be considered a member of each regional development team though they sit on the National Team. The ideal candidate is a highly organized systems-thinker, an effective communicator and a skilled relationship builder. The MDO must understand the mechanics of Development and Development Strategy to be able to match systems and tools to the needs of our front-line Development teams. The MDO must have the ability to create and manage processes as well as the skill to train others on using systems and processes effectively.


    The Manager of Development Operations is a new role – reporting directly to the Chief of Growth Strategy and Development. The MDO will sit in the National Office, based in Boston.


    Primary Responsibilities:


    Strategy – 30%

    • Build & maintain a cohesive set of systems, processes & approaches for coordinated management of Development functions of Bottom Line, including
      • Evaluate and improve donations tracking and pipeline management processes
      • Codify a portfolio management system that can be used in all sites to strengthen the planning & execution of donor relationships
      • Develop a system to track “moves management” in our Salesforce platform
      • Build a campaign management system using our Salesforce platform
    • Work with the Finance Team to improve our in-year and long-term forecasting processes


    Data Management and Reporting – 20%

    • Produce monthly reports for the Chief of Growth Strategy and Development, Executive Directors, Heads of Development, and other senior leaders as necessary that allow them to understand & track our progress to goal across various metrics
    • Build and continuously improve dashboards and reports that help senior leaders manage progress
    • Oversee overall data integrity, ensuring proper data collection from portfolio managers
    • Serve as the primary liaison to the Finance team for all reconciliations and closing processes


    Systems and Resources Management – 20%

    • Manage user accounts and permission for all Development tools and systems
    • Maintain and improve Salesforce platform to match the Development strategy of the organization and each region
    • Manage on-line donation collection, through our primary vendor as well as third-party sites
    • Manage vendor relationships, including recommendation of approval for any new vendor to the Chief of Growth Strategy and Development, to ensure best integration with current systems and processes
    • Manage suite of tools maintained for front-line fundraisers, such as Prospect Research tool &  shared memberships (e.g. Foundation Directory, Chronicle of Philanthropy)


    Regional Operations and Support Services – 15%

    • Build and steward strong relationships with Regional teams and team members to understand their needs, challenges and assets and incorporate insights and learnings into the org-wide strategy
    • Ensure that each Development team member is able to effectively use our tools to meet and/or exceed their goals
    • Provide reports that support local efforts, such as donor lists to be used in campaigns throughout the year
    • Evaluate the utility of all tools we invest in from the Regional point of view


    Training and Communications – 10%

    • In partnership with other team members, develop and implement a training calendar that ensures that all Development team members understand and can effectively use our systems & follow our established processes & protocols
    • Working with the Human Resources team, ensure that each new Development team member is on-boarded to how our systems and processes work
    • Provide regular communications about systems and process updates
    • Support Finance Team with Salesforce, including training, assisting with the integration of systems and reconciling transactions


    Secondary Responsibilities:


    Team Support – 5%

    • Contribute to the overall goals of the Development department by working collaboratively with colleagues on the creation and execution of the annual fundraising plan
    • Advance Bottom Line’s mission and brand 
      • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community
    • Maintain a “students first” perspective, actively building connections with your colleagues on the Program team to build understanding of each other’s work, and more importantly, serve as the best possible advocate for our students and mission
    • Work collaboratively with others in the National office and with regional teams on shared projects and opportunities



    Bottom Line defines a competency as a cluster of related knowledge, skills and attitudes that affects a major part of one’s job that correlates with performance on the job, that can be measured against well-accepted standards, and that can be improved via training and development.  Competencies provide Bottom Line with a way to define, in behavioral terms, what it is that people need to do to produce the results that the organization desires, in a way that is in keeping with its culture.  All employees are expected to demonstrate continued growth within our seven core competencies:

    • Relationships
      • Identifies opportunities and takes action to build and maintain meaningful and collaborative connections with various stakeholders
    • Results
      • Produces quality outcomes; compiles and analyzes data to drive future plans; uses creative solutions
    • Communication
      • Effectively articulates information in a clear, concise and timely manner to a wide range of stakeholders
    • Inclusiveness
      • Creates and maintains an environment that respects and values the identities and cultures of all colleagues and students we serve
    • Talent Development
      • Actively contributes to the hiring, development, retention, and promotion of a highly effective team
    • Agility
      • Demonstrates adaptability and openness to shifting priorities, needs of stakeholders, and organizational changes
    • Planning
      • Effectively and efficiently uses resources (people, time, materials) in order to create, meet, and assess both strategic and task-oriented goals


    Duties, responsibilities and activities may change at any time with or without advanced notice.



    • Bachelor’s degree and work authorization
    • Minimum of 3 years of development or sales experience, ideally focused on operations or information management
    • Strong proficiency with Excel 
    • Excellent organizational skills, with experience working in data-driven and process-driven organizations
    • Entrepreneurial spirit, coupled with enthusiasm for building & improving systems
    • Proven team player
    • Demonstrated commitment to Bottom Line’s mission, vision, and core values
    • Growing proficiency in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning


    • Experience with Salesforce highly preferred


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