• Access Program Director (NY)

    Job Locations US-NY-Brooklyn
    Posted Date 1 month ago(5/17/2018 3:04 PM)
    Program Management
    Work Hours
    February – August: 10:00 am to 6:00 pm ; September – January: 11:30 am to 7:30 pm
    Regular Full-Time
    Targeted Job Start Date
    Application Deadline
    June 8, 2018
    Salary Range
    Low to mid-70s, commensurate with experience
  • Overview & Benefits

    Bottom Line is dedicated to helping first-generation students from low-income backgrounds get into college, graduate from college, and go far in life.  Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.


    As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that eliminate the significant gap between first generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City and Chicago that collectively serve over 7,000 students. We plan to open two new sites in major urban areas and increase our footprint to over 10,000 students by 2020.


    Bottom Line focuses on students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.


    Over the last 20 years, Bottom Line has developed a proven and proactive long-term, high-touch, high impact model.  Full-time, trained and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success: Degree, Employability, Affordability, and Life.  Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.


    At Bottom Line, we also have a strong commitment to Diversity, Equity and Inclusion.  We aim to attract qualified candidates who hold these same values, and help us further recognize and celebrate the diversity among us. 


    When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.


    Bottom Line offers a comprehensive benefits package.



    For more information, please visit www.bottomline.org and



    Program Management

    • Manage the quality of Access programming to ensure the program is delivered in a consistent manner and obtains high impact results
      • Oversee planning and execution of student recruitment efforts to fill the Access Program to capacity and meet student recruitment goals
      • Train, manage, and support the efforts of the Access staff in providing guidance to students in the areas of college lists, essays, applications, financial aid, making a college choice, and joining the Success Program if students are attending target colleges
      • Communicate, oversee, and achieve site-specific Program Key Performance Indicators
      • Manage caseload assignment process, with National Program Team and Managing Director of Programs
      • Manage program resources by ensuring that staff have the necessary resources in order to do carry out their daily duties and responsibilities
      • Ensure program is operated within budgetary requirements

    Staff Management

    • Manage 5 Access Counselors, each of whom is supporting a caseload of approximately 65 high school seniors
    • Meet regularly with team members one-on-one to assess progress toward team program goals
    • Create a supportive, positive work environment by being available and approachable, and providing management and support that meets the needs of each member of the Access Program staff
      • Maintain positive group dynamics within the team by leading weekly team meetings and supporting counselors
      • Maintain consistent support for each counselor in answering questions, providing support, and resolving issues at all times of the workday and from time to time outside of it
    • Oversee Staff Development
      • Help team members identify areas of growth and set SMART goals
      • Coach staff through challenges, creating space for staff to explore professional development and growth opportunities
      • Provide feedback that gives team members an understanding of their performance and skills at the present and where/how they can grow
    • Oversee Staff Performance
      • Observe and coach staff interacting with students
      • Pull and analyze data that reflects program benchmarks
      • Provide feedback and clarification
      • Ensure that team members understand their performance at the present and the standard they are aiming to reach or exceed
      • Deliver formal annual performance reviews, as well as informal ongoing feedback
    • Oversee Staff Satisfaction
      • Create a supportive, positive work environment by being available and approachable, and providing management and support that meets the needs of each individual team member
      • Stay connected to the experience of the team, maintaining steady lines of communication, and address staff concerns and questions when they do arise
      • Ensure staff feels connected to the mission
    • Oversee Staff Retention and Development
      • Identify talented staff and create development plans to retain and promote those employees
      • Identify staff who are not a good fit for the role or the organization and work to move them on from the role or organization
    • Support the students when their counselors are out of the office or when counselors have transitioned out of Bottom Line and before new staff has been trained
    • Problem solve and develop problem solving skills in counselors while connecting students to resources and developing their resourcefulness
    • Lead the hiring process for Access Counselors and any Recruitment Interns, with support from Human Resources
    • Work with the National Program Team and Human Resources to create, deliver, and schedule onboarding and training for new Access Counselors, and ongoing training for all staff as new curriculum is implemented
    • Plan for, approve, and resolve situations as they relate to paid time off, religious observances, sick time, working from home, and/or incentive days rewarded
    • Approve and submit monthly expense reports
    • Manage part-time and/or temporary staff as needed (e.g., Front Desk Assistants, Recruitment Interns, etc.)


    Direct Student Support  

    • Provide quality direct services to a reduced caseload of students (15–20 students)
      • Schedule weekly student meetings
      • Assist and guide students in the development of college lists; the completion and submission of college lists, essays, applications, and financial aid documents; and in making a responsible college decision
      • Ensure that all students meet individual and institutional deadlines
      • Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills
    • Track and record progress in student database, using both quantitative and qualitative data
      • Maintain accurate student contact information in the student database
      • Enter data into the database within 3 business days of a student interaction or status change

    Program Planning & Development

    • Set and manage seasonal Access Program calendar (Summer, Fall, Spring), focusing on what needs to be done, when it needs to be done, and who is responsible for doing it
    • Ensure that Program support projects throughout the year are delegated and completed
    • Ensure curriculum is ready and available to staff when needed
    • Collaborate with National Program Team on:
      • Setting Program benchmarks (Key Performance Indicators)
      • Training session development
      • Training schedules / plans / calendar
      • Program review & recommendations
      • Curriculum improvements and updates
      • Database developments

     Secondary Responsibilities:

     External Relationships

    • Ensure that Bottom Line is building effective relationships with our target colleges and key non-target colleges
    • Ensure that Bottom Line is managing our relationships with scholarship providers so that we are aware of all timelines and requirements annually, are sending qualified students, and are communicating issues that can benefit from scholarship partner support
    • Ensure that Bottom Line is leveraging our high school and community partnerships to effectively support shared students, maintain productive and consistent communication, and recruit the next class of Access students

     Organizational Support

    • Support other organizational teams as required, based on resources and workloads as well as individual campus knowledge
    • Support Development Team events and meetings when needed by nominating and recruiting students to attend or speak, facilitating a variety of pieces of the event, training staff on particular roles, managing transportation, etc.
    • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community


    • Required:

      • Bachelor’s degree and work authorization
      • 5 – 7 years of work experience in college access, financial aid, program management, or a related field
      • Experience working with diverse team 
      • Experience working in data-driven and process-driven organization 
      • Excellence in the following skill sets: leadership, communication, data analysis, strategic planning, talent management, organization & time management, problem solving
      • Demonstrated commitment to Bottom Line’s mission, vision, and core values
      • Approaching mastery in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning


      • Master’s degree
      • 3+ years of staff management experience
      • Familiarity with New York educational and nonprofit landscape a plus



      Bottom Line defines a competency as a cluster of related knowledge, skills and attitudes that affects a major part of one’s job that correlates with performance on the job, that can be measured against well-accepted standards, and that can be improved via training and development.  Competencies provide Bottom Line with a way to define, in behavioral terms, what it is that people need to do to produce the results that the organization desires, in a way that is in keeping with its culture.  All employees are expected to demonstrate continued growth within our seven core competencies:


      • Relationships
        • Identifies opportunities and takes action to build and maintain meaningful and collaborative connections with various stakeholders
      • Results
        • Produces quality outcomes; compiles and analyzes data to drive future plans; uses creative solutions
      • Communication
        • Effectively articulates information in a clear, concise and timely manner to a wide range of stakeholders
      • Inclusiveness
        • Creates and maintains an environment that respects and values the identities and cultures of all colleagues and students we serve
      • Talent Development
        • Actively contributes to the hiring, development, retention, and promotion of a highly effective team
      • Agility
        • Demonstrates adaptability and openness to shifting priorities, needs of stakeholders, and organizational changes
      • Planning
        • Effectively and efficiently uses resources (people, time, materials) in order to create, meet, and assess both strategic and task-oriented goals


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