• College Success Advisor (Worcester)

    Job Locations US-MA-Worcester
    Posted Date 6 days ago(7/11/2018 9:30 AM)
    Direct Service / Work with Students
    50% -- Frequent campus travel (3 days per week) during the college semester. Commute to campus can be up to 3 hours roundtrip. Approx. 1/3 of Advisors will be assigned to college campuses that require overnight stays every 3 weeks.
    Work Hours
    College Success Advisors work an 8.5 hour shift, including a daily ½ hour unpaid meal/rest break to comply with FLSA. This includes core hours of 10:00 am to 6:00 pm when all advisors are expected to be present. There may be times throughout the year when an advisor may be expected to work additional hours and/or flex their schedule to meet the needs of our students.
    Regular Full-Time
    Salary Range
    Mid-upper 30's
  • Overview & Benefits

    Bottom Line is dedicated to helping first-generation students from low-income backgrounds get into college, graduate from college, and go far in life.  Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.


    As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that eliminate the significant gap between first generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City and Chicago that collectively serve over 7,000 students. We plan to open two new sites in major urban areas and increase our footprint to over 10,000 students by 2020.


    Bottom Line focuses on students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.


    Over the last 20 years, Bottom Line has developed a proven and proactive long-term, high-touch, high impact model.  Full-time, trained and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success: Degree, Employability, Affordability, and Life.  Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.


    At Bottom Line, we also have a strong commitment to Diversity, Equity and Inclusion.  We aim to attract qualified candidates who hold these same values, and help us further recognize and celebrate the diversity among us. 


    When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.


    Bottom Line offers a comprehensive benefits package.



    For more information, please visit www.bottomline.org and



    *Bottom Line is seeking to hire two advisors to work out of our Worcester Office through June 2019. We are interested in speaking both with applicants who are looking for work just for this period of time as well as applicants who would be interested in moving to our Jamaica Plain office in July 2019.*


    The primary responsibility of the College Success Advisor is to support a caseload of approximately 85 college students at 2 to 3 college campuses. The Success Advisor provides one-on-one academic, financial, personal, and career advising, and tracks and records student progress in our database using both quantitative and qualitative data.


    Direct Student Support & Data Management - 85%

    • Manage a caseload of 80 – 90 first and second year college students at up to three different universities, including supporting students who have become unenrolled or who have transferred out of a Bottom Line Success School
      • Schedule and lead 45-minute long appointments for 18 students per week on campus
      • Meet with up to 40 incoming first year students over the summer to ensure a smooth transition to their new campus
    • Follow Bottom Line’s structured curriculum (DEAL), which supports students in four areas (Degree, Employability, Financial Aid and Life Skills), to help students progress towards reaching milestones
      • Assess all students bi-annually by reviewing the semester with them over the phone
    • Track and record student progress, using both quantitative and qualitative measures, within 3 business days of a student interaction or status update
      • Enter assessments, required DEAL data, and service plans bi-annually and maintain accurate records of progress against service plans throughout the year
      • Maintain accurate student contact information in the student database
      • Run regular reports to show progress against goals and benchmarks for students on caseloads, in transition, or progressing through Success Direct
    • Maintain ongoing communication with students by checking in with them in between campus meetings
      • Respond to all student text/calls/emails within 48 hours
    • Guide students through financial aid renewal process by appropriate deadlines
    • Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills, and communicate with school offices, TAP/ FAFSA to advocate for students and resolve issues when required

    Program and Organizational Support - 15%

    • Support programming connected to some of the following areas:
      • Transition workshops and events for graduating high school seniors
      • Relationship-building with college and university partners
      • On-campus event planning for students
      • Resource development and curriculum planning
      • Recruitment of students directly into the Success Program
    • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community

    Duties, responsibilities and activities may change at any time with or without advanced notice.



    • Bachelor’s degree and work authorization
    • 1 – 2 years of related work experience
    • Experience developing trusting relationships with college students
    • Demonstrated commitment to Bottom Line’s mission and core values
    • Demonstrated proficiency and/or growth potential in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning
    • The ability to make a minimum of a two-year commitment


    • Fluency in language other than English a plus
    • Valid driver's license required and access to a car strongly preferred 


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