• Success Program Director

    Job Locations US-MA-Jamaica Plain Boston
    Posted Date 1 week ago(6/10/2019 12:45 PM)
    Program Management
    10-20%-Some campus travel; occasional travel to other Bottom Line regions.
    Work Hours
    10am - 6pm. There may be times throughout the year when a program director may be expected to work additional hours and/or flex their schedule to meet the needs of our students and organization.
    Regular Full-Time
    Salary Range
    70,000 - 80,000, commensurate with experience
  • Overview & Benefits

    Bottom Line is dedicated to helping first-generation students from low-income backgrounds get into college, graduate from college, and go far in life.  Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.


    As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that eliminate the significant gap between first generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City, and Chicago that collectively serve over 7,000 students. We plan to open one new site in a major urban area and increase our footprint to over 10,000 students by 2020.


    Bottom Line focuses on students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.


    Over the last 21 years, Bottom Line has developed a proven and proactive long-term, high-touch, high impact model.  Full-time, trained, and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success: Degree, Employability, Affordability, and Life. Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.


    At Bottom Line we also have a strong commitment to Diversity, Equity, and Inclusion. We aim to attract qualified candidates who hold these same values and help us to further recognize and celebrate the diversity among us. 


    When you join Bottom Line you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously and we know that a focus on data and metrics is integral to our continued success. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.


    Bottom Line offers a comprehensive benefits package.


    For more information, please visit www.bottomline.org and




    The primary responsibility of the Success Program Director (PD) is to manage the execution of the College Success Program in the region, ensuring that all Success staff work together to accomplish Bottom Line’s goals for the program. The Success Program Director manages the quality of Success programming to ensure the program is delivered in a consistent manner and obtains high impact results. As the leader of the program in the region, the Success Program Director directly manages the Success Team Managers and oversees their development, performance, satisfaction, and retention. In addition, the PD indirectly manages all Success Program staff and is responsible for coaching managers to successfully train, manage, and develop their teams.


    Primary Responsibilities:

    Staff Management & Talent Development – 55%

    • Hire, train, manage, and support the efforts of all Success Program staff
    • Manage 5-7 Success Team Managers, each of whom is managing a team of 5-7 Success Advisors
    • Create a supportive, positive, inclusive work environment by being available and approachable, and providing management and support that meets the needs of each member of the Success Program staff
    • Maintain positive group dynamics within the team by leading weekly team meetings and supporting Advisors
    • Maintain consistent support for each manager in answering questions, providing support, and resolving issues at all times of the workday and from time to time outside of it
    • Hiring & On-boarding
      • Lead the hiring process for all Success Program staff (College Success Advisors and Success Team Managers, for example) roles with support from Human Resources
      • Work with the National Program Team and Human Resources to create, deliver, and schedule onboarding and training
    • Oversee Staff Development
      • Help team members identify areas of growth and set SMART goals
      • Work with Human Resources and Regional Leadership to create, schedule, facilitate, and/or reinforce leadership training and development activities for Success Team Managers
      • Coach staff through challenges
      • Provide ongoing, consistent feedback
    • Oversee Staff Performance
      • Observe and coach staff interacting with advisors / students
      • Pull and analyze data that reflects program benchmarks
      • Ensure that team members understand their performance at the present and the standard they are aiming to reach
      • Deliver formal annual performance reviews, as well as informal ongoing feedback on a weekly and quarterly basis
    • Oversee Staff Retention and Satisfaction
    • Demonstrate understanding of all Organizational Policies, and ensure that Success Team upholds these policies

    Program Management – 25%

    • Manage the quality of Success programming to ensure the program is delivered in a consistent manner and obtains high impact results
    • Ensure that Bottom Line is able to effectively transition the majority of Success candidates from the Access Program into the Success Program
    • Ensure that Bottom Line is able to effectively recruit enough Success Direct students to meet our overall goals
    • Communicate, oversee, and achieve site-specific Program Key Performance Indicators
    • Oversee caseload assignment process, consulting with National Program Team and Executive Director
    • Coordinate campus visit logistics for Fall and Spring semesters, ensuring campus visit calendars are coordinated across teams when possible
    • Manage program resources by ensuring that staff have the necessary resources in order to do carry out their daily duties and responsibilities
    • Ensure program is operated within budgetary requirements


    Program Planning & Development - 10%

    • Set and manage program calendars
    • Ensure that Program support projects throughout the year are delegated and completed
    • Ensure curriculum is ready and available to staff when needed
    • Collaborate with National Program Team on:
    • Setting Program benchmarks (Key Performance Indicators)
    • Training session development
    • Training schedules / plans / calendar
    • Program review & recommendations
    • Curriculum improvements and updates
    • Database developments

    Secondary Responsibilities:


    External Relationships – 5%

    Organizational Support – 5%


    Duties, responsibilities and activities may change at any time with or without advanced notice.


    Education, Experience & Qualifications:


    • Bachelor’s degree and work authorization
    • 5 – 7 years of work experience in program management or a related field
    • Demonstrated commitment to Bottom Line’s mission, vision, and core values
    • Successful experience hiring, training, managing, and developing direct service staff
    • Approaching mastery in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning


    • 3+ years of staff management experience
    • Familiarity with regional educational and nonprofit landscape a plus


    Competencies provide Bottom Line with a way to define, in behavioral terms, what it is that people need to do to produce the results that the organization desires, in a way that is in keeping with its culture.  All employees are expected to demonstrate continued growth within our seven core competencies.


    • Relationships
      • Identifies opportunities and takes action to build and maintain meaningful and collaborative connections with various stakeholders
    • Results
      • Produces quality outcomes; compiles and analyzes data to drive future plans; uses creative solutions
    • Communication
      • Effectively articulates information in a clear, concise and timely manner to a wide range of stakeholders
    • Inclusiveness
      • Creates and maintains an environment that respects and values the identities and cultures of all colleagues and students we serve
    • Talent Development
      • Actively contributes to the hiring, development, retention, and promotion of a highly effective team
    • Agility
      • Demonstrates adaptability and openness to shifting priorities, needs of stakeholders, and organizational changes
    • Planning
      • Effectively and efficiently uses resources (people, time, materials, technology) in order to create, meet, and assess both strategic and task-oriented goals



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