• Success Student Engagement Coordinator

    Job Locations US-NY-Brooklyn
    Posted Date 1 month ago(5/16/2019 9:49 AM)
    Direct Service / Work with Students
    Travel to area colleges (up to three hours away) up to 3 days per week during the school year may be required. Travel responsibilities will vary depending on organizational need.
    Work Hours
    The Success Student Engagement Coordinator works an 8.5 hour shift, including a daily ½ hour unpaid meal/rest break to comply with FLSA. The Success Student Engagement Coordinator is expected to be present during the following core hours: 10:00am to 6:00pm, with occasional weekends and weekday shifted hours due to special events. This role may occasionally be required to work additional hours. There may be times throughout the year when you may be expected to work additional hours and/or flex your schedule to meet the needs of our students.
    Regular Full-Time
    Targeted Job Start Date
    Salary Range
    Low 40s-High 40s, commensurate with experience
  • Overview & Benefits

    Bottom Line is dedicated to helping first-generation students from low-income backgrounds get into college, graduate from college, and go far in life.  Our vision is to dramatically transform urban communities by producing thousands of new career-ready college graduates.


    As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that eliminate the significant gap between first generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City, and Chicago that collectively serve over 7,000 students. We plan to open one new sites in a major urban area and increase our footprint to over 10,000 students by 2020.


    Bottom Line focuses on students who have the desire and potential to earn a degree, but lack the support structures necessary to navigate the college application process, make a responsible school choice, succeed in college, and prepare for a meaningful career.


    Over the last 20 years, Bottom Line has developed a proven and proactive long-term, high-touch, high impact model.  Full-time, trained and specialized advisors leverage our DEAL model which addresses the four key areas that are most likely to lead to college success: Degree, Employability, Affordability, and Life.  Our relationship and results focused approach helps our students change their lives by gaining economic mobility through college selection, graduation, and career-readiness.


    At Bottom Line, we also have a strong commitment to Diversity, Equity, and Inclusion. We aim to attract qualified candidates who hold these same values, and help us further recognize and celebrate the diversity among us. 


    When you join Bottom Line, you will find a rewarding, fast-paced, results-oriented environment. We build strong relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.


    Bottom Line offers a comprehensive benefits package.



    For more information, please visit www.bottomline.org and



    The Success Student Engagement Coordinator is responsible for analysis, strategy, outreach, and service delivery aimed at improving student engagement in the Success Program. The Success Student Engagement Coordinator will create and implement strategies to re-engage Success students who are not currently active in the program, providing service as needed and/or facilitating a students’ re-entry into the program. This role will also design and implement strategies and programming aimed at re-engaging or maintaining engagement with other specific student cohorts identified by Program Leadership.


    Another primary responsibility of this role will be ensuring continuity of support to Success students during periods of Advisor transition. This will require an ability to quickly build rapport with new students, assess immediate needs, and provide timely services to students. In order to effectively stay up to date with programming, the Success Student Engagement Coordinator will also support a caseload of 30 Success students consistently throughout the year. This work entails helping students stay on track to earn a college degree, with manageable debt, and a relevant career opportunity. This is done by supporting students to overcome obstacles and develop strengths in 4 key areas: (D)egree, (E)mployability, Financial (A)id, and (L)ife. Advising requires building strong relationships with students and effectively utilizing Bottom Line’s DEAL curriculum. The Coordinator will collect and use data effectively and efficiently in order to support their caseload and additional students (as needed) and to help Bottom Line track progress and trends overall.


    Additional responsibilities may include supporting student recruitment and intake, financial aid and scholarship application processes, and other student or program support projects as assigned.


    This role is being introduced as a Pilot Position, which will be fully funded through June 2020. A determination on continuation of the role will be made in spring 2020 based on evaluation of the following intended outcomes:

    • Inactive students receive at least one contact from Bottom Line per semester
    • 10 or more Inactive students rejoin the program each semester
    • Success Engagement KPI’s continue to be met (or significantly improve) during periods of Advisor transition
    • No more than 5% of students receive 0 interactions in a semester and number of students moving to Inactive each year decreases
    • 75% or more of students experiencing advisor transition mid-semester report feeling neutral or positive about supported received during transition period on annual student survey
    • Advisors and managers experience less disruption to normal schedule/work-load, experienced as fewer requests to support meetings or assessments for students not on caseload and fewer one-off requests to support engagement efforts outside of direct job responsibilities

    Primary Responsibilities


    Program Coordination

    • Analyze qualitative and quantitative data on Bottom Line student engagement and research best practices for engaging first-generation college students to inform program practices
    • Design and implement engagement campaigns targeted at specific groups of priority students, utilizing platforms such as Signal Vine and SendHub
    • Develop strategy for re-engaging and/or serving Inactive Success students (students still eligible for program but currently not assigned to an advisor due to lack of response)
    • Seek to understand trends related to disengagement and propose proactive interventions to maintain student engagement
    • Guide students through process of resetting program expectations and reconnecting to a College Success Advisor when appropriate


    Direct Student Support

    • Support a caseload of approximately 30 Success students as well as additional Success students as needed during Advisor transitions
    • Follow Bottom Line’s structured curriculum (DEAL), which supports students in four areas: Degree, Employability, Affordability, and Life Skills, to help students progress towards specific goals/milestones
    • Maintain ongoing communication with all students on caseload, including at least two in-person meetings per semester
    • Guide students through financial aid renewal process by appropriate deadlines
    • Support students with career exploration, career planning, and career development
    • Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills, and communicating with school offices to advocate for students
    • Effectively use strategy and resources to offer targeted and efficient service during times of higher volume staff transition
    • Meet with students not currently assigned to advisors to provide one-off services (Inactive students, students who have timed-out of program, students referred for one time support from partner organizations, etc.) 

    Data Management

    • Routinely track qualitative and quantitative data in Bottom Line’s database in a timely manner
    • Update student meeting notes within 3 business days of an interaction
    • Collect and record information on grades, financial aid awards, and milestone attainment, etc.
    • Maintain accurate student contact information in the student database     

    Program Support

    • Support programming connected to some of the following activities:
    • Providing additional support to students applying for financial aid and scholarships during high volume application periods
    • Providing additional support to other programs, such as Access, when needed
    • May include stepping in to support with any of the following: (L)ists, (E)ssays, (A)pplications, (A)id, and (D)ecision making
    • Recruitment of students into the Access and Success Programs
    • Supporting programmatic events throughout the year

    Secondary Responsibilities


    Organizational Support

    • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community

    Duties, responsibilities and activities may change at any time with or without advanced notice.



    • Bachelor’s degree, work authorization, and 3+ years of relevant experience
    • Demonstrated commitment to Bottom Line’s mission, vision, and core values
    • Strong relationship-building skills and ability to work with ethnically, culturally and socially diverse students
    • Strong initiative, agility/flexibility, and ability to work and solve problems independently
    • Excellent attention to detail
    • Experience working with college students
    • Ability to handle multiple priorities simultaneously
    • Project management experience
    • Ability to leverage data to inform process and results
    • Proficiency in 7 core competencies (please see below)


    • Fluency in a language other than English a plus


    All employees are expected to demonstrate continued growth within our seven core competencies.


    Competencies provide Bottom Line with a way to define, in behavioral terms, what it is that people need to do to produce the results that the organization desires in a way that is in keeping with its culture. Bottom Line defines a competency as a cluster of related knowledge, skills, and attitudes that affects a major part of one’s job that correlates with performance on the job, that can be measured against well-accepted standards, and that can be improved via training and development.

    • Relationships: Identifies opportunities and takes action to build and maintain meaningful and collaborative connections with various stakeholders
    • Results: Produces quality outcomes; compiles and analyzes data to drive future plans; uses creative solutions
    • Communication: Effectively articulates information in a clear, concise, and timely manner to a wide range of stakeholders
    • Inclusiveness: Helps to create an environment that respects and values the identities and cultures of all colleagues and students we serve
    • Talent Development: Effectively assesses one’s own, and others’, strengths and areas for improvement
    • Agility: Demonstrates adaptability and openness to shifting priorities, needs of stakeholders, and organizational changes
    • Planning: Effectively and efficiently uses resources (time, materials, technology) in order to create, meet, and assess goals


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