Director of Culturally Responsive Programming

Job Locations US-MA-Boston
Posted Date 2 months ago(8/3/2020 2:32 PM)
Program Management
15% – Some travel to Massachusetts, New York City, and Chicago sites
Work Hours
9:00 am to 5:00 pm with additional hours as needed
Regular Full-Time
Salary Range
Mid 70s-Mid 80s

Overview & Benefits



For more than two decades, Bottom Line has been fighting for educational equity by ensuring that the right to a quality college education is accessible to those whose potential and drive exceed their opportunity. For students from first-generation, low-income backgrounds who face systemic barriers, Bottom Line’s advisors are a relentless ally who partner with them to find the right college, persist to a degree, and successfully launch a career.

As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that eliminate the significant gap between first-generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, where we were founded in 1997, New York City and Chicago that collectively serve over 8,000 students.

When you join Bottom Line, you will find a rewarding, fast-paced, exceptional results-oriented environment. We build authentic relationships with our students and with each other. We take our work seriously, and we know that a focus on data and metrics is integral to our continued success. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.

At Bottom Line, we also have a strong commitment to Diversity, Equity, and Inclusion. We aim to attract qualified candidates who hold these same values, and help us further recognize and celebrate the diversity among us. 


Bottom Line offers a comprehensive benefits package.


For more information, please visit and


This role is open to remote applicants.


The Director of Culturally Responsive Programming will ensure that all facets of the Bottom Line program demonstrate the organization’s core values and commitment to diversity, equity, and inclusion (DE&I).  This role will work with multiple stakeholders, from students and program staff to organizational leadership and external partners and consultants, to ensure program processes, training, and curriculum is built through an antiracist framework.  This role will work to build capacity in Bottom Line’s Access and Success program models to ensure that students have access to resources that will support them in the area of Life – building connections to external resources and facilitating handoffs to services that may fall outside of our scope of services and expertise.   




In response to recommendations imposed by National and local authorities due to COVID-19: For the health and safety of our students and staff, travel to school and office sites, as well as, in-person student meetings are temporarily suspended until further notice.




Curriculum and Staff Training – 35%  


  • Stay abreast of advances in the area of DEI through networking, research and benchmarking and iterate on program materials to reflect new learnings
  • Perform extensive audit of all Bottom Line curriculum and staff training materials to test for a high standard of cultural responsiveness
  • Create and manage a project plan to ensure that the expression of Bottom Line’s core values and commitment to DEI is represented through the core program model
  • Manage student and alumni committee that will incorporate student perspective throughout the organization, with a specific focus on program content, including, but not limited to: annual program goals, events, marketing collateral, social media, curriculum, and staff training. 
  • Manage org-wide professional development funds to ensure program staff have access to professional development opportunities focused on DEI topics and skill development to support students in the area of Life in our DEAL model (e.g.. Mental Health First AID, Compassion Fatigue, Navigating Difficult Conversations, etc.)
  • Manage relationships with external content developers and act as a subject matter expert on Bottom Line programming when collaborating on session design for workshops, training modules, on-boarding content, toolkits, etc.



Programming Improvements - 30% 


  • Collaborate with the Data Team to review and analyze outcomes data to determine improved programming for specific populations of students.  
  • Use program data points across key milestones to strategically address barriers to student and program progression   
  • Assess programmatic changes/innovations to ensure design and implementation is culturally responsive and inclusive to students across identities  
  • Collaborate with program leadership and our recruitment team around developing equitable systems to encourage additional applications and matriculation of young men of color into our Access and Success programs 
  • Work with regional leadership to pilot the Coach Foundation funded peer mentoring initiative for Black students; set goals, scope a project plan, and ensure teams are in regular communication to manage program outcomes.  
  • Create a calendar of cultural and religious based observances and ensure program delivery is sensitive to the timing of these events (e.g.. Scheduling campus visits to accommodate any students who are observing Ramadan)  



Partnerships/ Resources - 30% 


  • Conduct a Needs Assessment of gap in current student resources, then collaborate with regional point people to update and enhance Resource Guides for Bottom Line staff and students to connect to key external support services  
  • Develop and manage partnerships with local constituent offices/case workers to ensure a strong handoff for students needing support with issues outside the scope of the advisor support role (I.e. Assigning student a caseworker)
  • Manage relationship between Bottom Line and legal counsel to support students with DACA/undocumented status needing support with immigration issues, employment resources, etc. 
  • Ensure program staff have access to referrals in counseling services (both on campus and externally) to which they can refer students; develop training and support materials with a culturally responsive lens to help destigmatize counseling services 


Other – 5% 

  • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community 
  • Support the Development and External Affairs team by attending events, networking with guests / supporters, and providing event logistics as needed


Duties, responsibilities and activities may change at any time with or without advanced notice. 




  • Minimum 5-7 years of professional experience involving curriculum design and training design and a strong track record in diversity, equity and inclusion related roles and responsibilities 
  • Experience creating and facilitating diversity, equity and inclusion workshops, professional development sessions and/or discussions 
  • Demonstrated understanding of, and support for, key concepts in diversity, equity and inclusion and an ability to support others in creating diverse, equitable and inclusive work environments 
  • Demonstrated commitment to Bottom Line’s mission and vision and core values 
  • Superb communicator, specifically public speaking and facilitation skills, with excellent writing and analytical skills as well  
  • Excellent organization and time management skills 
  • Ability to work strategically and collaboratively across teams  
  • Strategic focus and ability to maximize organizational impact 
  • Experience managing multiple complex projects simultaneously and/or projects involving cross-functional/team alignment 
  • Bachelor’s degree or equivalent work experience, Master’s degree preferred 
  • Work authorization required



  • Fluency in a language other than English a plus



All employees are expected to demonstrate continued growth within our seven core competencies.

  • Relationships: Identifies opportunities and takes action to build and maintain meaningful and collaborative connections with various stakeholders
  • Results: Produces quality outcomes; compiles and analyzes data to drive future plans; uses creative solutions
  • Communication: Effectively articulates information in a clear, concise, and timely manner to a wide range of stakeholders
  • Inclusiveness: Creates and maintains an environment that respects and values the identities and cultures of all colleagues and students we serve
  • Talent Development: Actively contributes to the hiring, development, retention, and promotion of a highly effective team
  • Agility: Demonstrates adaptability and openness to shifting priorities, needs of stakeholders, and organizational changes
  • Planning: Effectively and efficiently uses resources (people, time, materials, technology) in order to create, meet, and assess both strategic and task-oriented goals]




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