Success Team Manager

Job Locations US-IL-Chicago
Posted Date 3 months ago(4/20/2022 11:25 AM)
Program Management
30% -- Frequent campus travel (2 – 3 days per week) during the college semester. Commute to campus can be up to 3 hours roundtrip. Visits to some college campuses will require overnight stays every 3 weeks. Occasional travel required in between college semesters.
Work Hours
9:00 am to 5:00 pm (Chicago), 10:00am to 6:00 pm (MA and NY). There may be times throughout the year when a manager may be expected to work additional hours and/or flex their schedule to meet the needs of our students and organization.
Regular Full-Time
Targeted Job Start Date
Salary Range
$65300-$68300, commensurate with experience

Overview & Benefits

Students are at the core of Bottom Line. Every day, we are energized by their drive, potential, and passion. We know that the success of our students will create a ripple effect in our communities.


Bottom Line is bridging the divide of educational inequity by providing a trusted advisor and the social capital necessary for our students to earn their bachelor’s degree, build financial stability, and successfully launch thriving careers. We primarily focus on students of color who will be in the first generation of their family to earn a college degree, are from low-income backgrounds, and are academically prepared for college.



For more than two decades, Bottom Line has been fighting for educational equity by ensuring that the right to a quality college education is accessible to those whose potential and drive exceed their opportunity. For first-generation degree-aspiring students from low-income backgrounds who face systemic barriers, Bottom Line’s advisors are a relentless ally who partner with them to find the right college, persist to a degree, and successfully launch a career.


As one of the first college support organizations to focus on college completion, Bottom Line now produces best-in-class college graduation rates that reduce the significant gap between first-generation students from low-income backgrounds and their wealthier peers. We operate regional programs in Massachusetts, New York City, and Chicago that collectively serve over 7,000 students.


When you join Bottom Line, you will find an organization that lives into its core values. We are committed to building strong, impactful relationships with our students, co-workers, schools, community partners, donors, and other supporters. We are engaging, responsive, caring, direct, honest, solutions-oriented, and we always follow through on our promises. We act with empathy and extend grace to ourselves and each other. We pursue ambitious goals, hold ourselves to high standards, make data-informed decisions, and orient to long-term success for our students and our organization. We operate with curiosity, evolve thoughtfully, take informed risks, and learn from successes, setbacks, and each other. Experts in our field, we are driven by our mission and motivated by the impact we’re achieving.



At Bottom Line, we have a strong commitment to Diversity, Equity, and Inclusion. We aim to attract diverse candidate pools who hold these same values, and are ready to help us along our journey toward greater equity and inclusion. 


For more information about who we are, please review our Core Values and Careers Page




The primary responsibility of the Success Team Manager is to ensure the delivery of high-quality services within our College Success Program. The Success Team Manager manages 3 – 7 College Success Advisors and oversees their development, performance, satisfaction, and retention. The Success Team Manager also provides quality direct services to a reduced caseload of up to 30 students, and tracks and records student progress in database, using both quantitative and qualitative data.


Primary Responsibilities:


Program Management - 35%

  • Ensure the delivery of high quality, consistent services within our College Success Program – through observation, group & individual staff meetings, reports, and other feedback
  • Meet regularly with Program Director and National program team in order to set and assess programmatic goals
  • Communicate, manage, and achieve team program benchmarks
    • Track team progress in campus relationship management, campus visit scheduling, student engagement (% active, days since contact) and student outcomes (goals achieved, services accomplished)
  • Work with Success PD to create and manage campus visit calendars each semester
  • Manage program resources to ensure that your team has what they need in order to do their job (materials, training, technology, supplies, appropriate time, coaching, and reasonable campus meeting space)
  • Actively look for opportunities for curriculum, training, and other program improvement and bring ideas to PD
  • Track budgets for scholarships and program expenses when appropriate
  • As assigned by the PD, support the efforts of the transition program, bringing success candidates from the Access Program to the point where they are ready to be supported on campus and engaged as a Bottom Line student
  • As assigned by the PD, support the Success Direct recruitment efforts and intake meetings
  • As assigned by the PD, facilitate the confirmation process for Success Direct candidates
  • Support adjustments to the Success Direct recruitment, confirmation, and intake process throughout the season as needed
  • Facilitate, track, and review the comprehensive assessment process biannually, with support from PD and National Program Team
  • Effectively create and manage project plans for assigned project(s), and ensure that assigned project(s) are delivered with the highest quality, on-time, and within budgetary requirements


Staff Management (50%)

  • Manage a team of 5-7 Advisors, each of whom is supporting a caseload of approximately 80 college students
  • Meet regularly with team members one-on-one to assess progress toward individual performance goals and team program goals
  • Maintain a supportive, inclusive, positive work environment within the team, including but not limited to leading weekly team meetings and supporting Advisors both on and off site
  • Support the Success PD in hiring, onboarding, and training new College Success Advisors
  • Coach staff through challenges, creating space for staff to explore growth opportunities
  • Provide regular, consistent, honest feedback that gives staff an understanding of their performance and demonstration of behavioral competencies at the present and where/how they can grow
  • Observe and coach staff interacting with students
  • Pull and analyze data that reflects program benchmarks
  • Deliver formal annual performance reviews, as well as informal goals check-ins
  • Stay connected to the experience of the team, maintaining steady lines of communication, and address staff concerns and questions when they do arise
  • Ensure staff feels connected to the mission
  • Identify talented staff and work with regional Program Leadership to create development plans to retain and promote those employees
  • Identify staff who are not a good fit for the role or the organization and work with regional Program Leadership to move them on from the role or organization
  • Support the students when their Advisors are out of the office or when Advisors have transitioned out of Bottom Line and before new staff has been trained
  • Problem solve and develop problem solving skills in Advisors while connecting students to resources and developing their resourcefulness
  • Plan for, approve, and resolve situations as they relate to paid time off and leaves of absence
  • Approve and submit monthly expense reports
  • Approve bi-weekly time cards


Direct Student Support (5%)

  • Follow Bottom Line’s structured curriculum (DEAL), which supports students in four areas: Degree, Employability, Affordability, and Life Skills, to help students progress towards specific goals/milestones
    • Coach students toward reaching DEAL Milestones, including, but not limited to: “Enroll in fall classes,” “Create a professional resume,” “Complete financial aid applications”
    • Conduct and document end-of-semester assessments for each student (twice annually)
    • Based on these assessments, create service plans for each student
  • Maintain ongoing communication with all students on caseload
    • Lead 45-minute meetings for caseload
    • Meet with incoming first year students over the summer to ensure a smooth transition to their new campus
    • Send messages of encouragement, congratulatory cards, care packages, etc.
    • Respond to all student text/calls/emails within 2 business days
  • Guide students through financial aid renewal process by appropriate deadlines
  • Support students with career exploration, career planning, and career development
    • Research relevant career information and resources to send to students
    • Identify students for specific Bottom Line partner internships and opportunities, and support students through the application process for these opportunities
    • Connect students with Bottom Line job coaching volunteers (“Go Far Volunteers”)
  • Help students resolve general obstacles that come up throughout the school year by coaching them on self-advocacy and resourcefulness skills, and communicating with school offices to advocate for students


Secondary Responsibilities:


External Relationships (5%)

  • Develop and maintain positive, productive relationships with staff and leadership of Bottom Line’s target colleges and relevant community partners
    • Develop a relationship with the financial aid office at each target college, and additional connections as required to effectively support students on that campus
    • Prepare data reports for target colleges, and coordinate meetings to discuss student progress and themes from student experience on campus
  • Inform PD of any barriers that exist on campuses that could have a negative impact on Advisors’ day-to-day student work


Organizational Support – 5%

  • Support other teams as required, based on resources and workloads as well as individual campus knowledge
  • Support Development Team events and meetings when needed by nominating and recruiting students to attend or speak, facilitating a variety of pieces of the event, training staff on particular roles, managing transportation, etc.
  • Represent the Bottom Line brand in a positive light, and take actions to increase brand awareness throughout the community


Duties, responsibilities and activities may change at any time with or without advanced notice.




  • Bachelor’s degree and work authorization
  • 4+ years of related work experience, including people and/or project management
  • A proven track-record of developing trusting relationships with college students, and successfully coaching them toward goals
  • Demonstrated commitment to Bottom Line’s mission, vision, and core values
  • Demonstrated growth in Bottom Line's seven core competencies: Relationships, Results, Communication, Inclusiveness, Talent Development, Agility, and Planning
  • The ability to make a minimum of a two-year commitment
  • ** As of Nov. 22, 2021, employees will need proof that they are fully vaccinated against covid-19. ** 


  • Direct management experience
  • Fluency in language other than English, especially Spanish, Haitian Creole/French and/or Chinese a plus



All employees are expected to demonstrate continued growth within our seven core competencies.


Competencies provide Bottom Line with a way to define, in behavioral terms, what it is that people need to do to produce the results that the organization desires, in a way that is in keeping with its culture. Bottom Line defines a competency as a cluster of related knowledge, skills, and attitudes that affects a major part of one’s job that correlates with performance on the job, that can be measured against well-accepted standards, and that can be improved via training and development.

  • Relationships
    • Identifies opportunities and takes action to build and maintain meaningful and collaborative connections with various stakeholders
  • Results
    • Produces quality outcomes; compiles and analyzes data to drive future plans; uses creative solutions
  • Communication
    • Effectively articulates information in a clear, concise and timely manner to a wide range of stakeholders
  • Inclusiveness
    • Creates and maintains an environment that respects and values the identities and cultures of all colleagues and students we serve
  • Talent Development
    • Actively contributes to the hiring, development, retention, and promotion of a highly effective team
  • Agility
    • Demonstrates adaptability and openness to shifting priorities, needs of stakeholders, and organizational changes
  • Planning
    • Effectively and efficiently uses resources (people, time, materials, technology) in order to create, meet, and assess both strategic and task-oriented goals


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